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Work arounds

  1. If all you get is the message "CONNECT", you can take advantage of the modem timeout period of 30 seconds. You would dial the number, wait for the modem at the other end to attempt to establish a connection, hang up, and dial it again. This will allow you to bypass the offending modem, as it is busy trying to connect to your first call. Please report these problems as "dead connects".

  2. If you are having trouble connecting to a specific host, the host may be down.

    From malach, the response would be `HOST NOT RESPONDING.'

  3. If you suspect that you are having a problem with the terminal server, you can check to see which malach port you are on by typing who at the malach prompt.

  4. By trying another modem number you could determine if it is your modem that is having the problems.

The best way to report a problem is with the description of what you think the problem is, followed by a log of what happened. If you are unable to get the backlog of the session and problem, then the appropriate information will be needed, i.e. phone number, port, etc.

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