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To report any trouble you may be experiencing, your report needs to have some specific information to aid in locating the offending hardware or software. Each communication system has several possible points of failure. Possible failure points are: phone line, answering modem, serial cables from modem to communications system, malach, or the host to which you are connected. If you are able to get as far as the malach prompt, type who at that prompt to find out which malach port you are connecting to and include that information when you report your problems. Also report which phone number you dialed. Give a description of what happened. Mail reports of problems to psu.dialups, or post an message to the newgroup psu.dialups.
All modems in the CS department are on Malach, the network terminal-server. When you first dial in, hit return twice, then follow instructions given in the message header. Type "help" for information on additional commands.
In order to trace problems, users experiencing problems need to supply as much complete and accurate information as possible. The following is a list of information to supply when reporting problems. Examples showing how to get most of this information follows the list.
Examples ========== Phone number dialed? ______________ (725-3144) Did you get the Malach prompt after the "CONNECT" response from your modem? ______________ (yes/no) Was there an error in connecting to the host? ______________ (yes/no) What was the error message? ______________ Could you connect to other hosts? ______________ (yes/no) What software are you using to connect --------------
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