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If you are able to send E-Mail, send it to `sysgroup'. This mail will go to the entire Systems Staff and to the Tutoring Staff. If you only want to report it to the Tutors, send mail to `tutors'. E-Mail sent anywhere else may not get answered at all, as there are people and programs monitoring both `tutors' and `sysgroup' to make sure that mail is responded to in a timely manner.
All mail to or from Sysgroup is now monitored by a program called
GIPR. There is little the user should need to know about this,
except that its role is to keep track of what is being done within
Sysgroup and to make sure that deadlines are met, messages get
responded to, and
that no messages get "lost". When you get a response from a Sysgroup
member, there may be header elements which indicate the priority for
your problem and the estimated date of completion: `Priority:' and
`Estimate:', respectively. Also, you should use the reply function of
your mailer when responding to messages from Sysgroup members; this way
GIPR can automatically corelate your message to an existing task and
keep the statistics accurate.
More information on GIPR is available in the
section `Task System' in Sysgroup Handbook.
If you have a problem which needs attention immediately, put the keyword `[URGENT]' on the subject line of your message. However, this can result in someone getting paged; therefore, please read the warning below about the pager before doing this. Conversely, if your message does not warrant any action on Sysgroup's part (i.e. announcements), put the keyword `[I]' on the subject line.
You can also report problems via the telephone, however this is the least desired method for reporting problems, since it can be difficult to communicate the details of the problem (i.e. complex error messages). However, due to the large number of evening and off-campus classes, sometimes this may be your only choice.
The following numbers should be tried in the order given:
WARNING: the last number should only be used in dire emergencies. If you do use it, make sure that you leave a phone number where you can be reached. If you don't, odds of anything being done are very low.
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