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In a highly networked group of computers such as the one that the Computer Science Department runs, troubleshooting users' problems can be a complex task. This section is intended to help users report problems to the appropriate people. It tells them what information to supply about their problem, and what they should expect.
It is vitally important that these guidelines be followed. If they are not, your problem may not get solved or you may take time away from Sysgroup members (which will prevent other systems work from being done).
The CS Tutoring Staff should be the first place to report problems or ask questions. If they cannot resolve the problem, they will refer you to someone who can (or they will do it themselves).
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